#inspiring, inspiring, Leadership, mindfulness, Uncategorized

The Valley of Despair: what my class taught me about change

Photo: "Inspiring Bold" by Laura Kempf I first learned about the Change Curve in Lean training. Lean events were about "change" - bringing people together to reinvent the process. This meant letting go of silos. Letting go of bias. And letting go of what employees were currently doing. Change, in short. And "change" is hard.… Continue reading The Valley of Despair: what my class taught me about change

#inspiring, client service, customer satisfaction, inspiring, Leadership, success

Always Be Serving!

I know. I know. Don't you really mean "always be selling"? Yeah. That's the phrase. But something strikes you wrong when you hear the words: "sell, sell, sell".  The image of a used car salesman pops in your head.  High pressure sales. That's why it was so refreshing to hear Phil Gerbyshak discuss "Selling with… Continue reading Always Be Serving!

#inspiring, client service, customer satisfaction, inspiring, Leadership, success

The Power of “Yet”

Anyone can be a teacher, even a class full of fourth graders. I was ecstatic to talk to my son’s class about what an Innovation Consultant at IBM does. After clarifying that IBM does not make XBOX or Nintendo, I had the students do some fun activities focused on innovation and change. And then the… Continue reading The Power of “Yet”