I have been reflecting on various buying experiences with a common theme. When service is not quite right, I don't mention it. Even if asked directly, I sometimes gloss over the "bad" experience. It struck me when I was getting my oil changed at our regular car dealer. It seemed like a typical experience. The… Continue reading Would You Send the Steak Back?
Part of practicing mindfulness is just noticing what's around you. Sometimes it can be appreciating a conversation. Sometimes it can be remembering to say "thank you". Sometimes it can be stopping to listen to the sounds around us. And sometimes it can be seeing the world. Mother Nature at its best. I was taking a… Continue reading Weeding Out Human Bias?
Anyone can be a teacher, even a class full of fourth graders. I was ecstatic to talk to my son’s class about what an Innovation Consultant at IBM does. After clarifying that IBM does not make XBOX or Nintendo, I had the students do some fun activities focused on innovation and change. And then the… Continue reading The Power of “Yet”