engagement, inspiring, Leadership, mindfulness

How Mindfulness Leads to Meaningful Change

"Valley of Despair." That's what I called it in my book ("Inspiring Bold"). I first learned about the change curve when facilitating Lean events. A Lean event would bring together a team of 10-12 employees that would focus on break through change. The change curve used to describe the mood of the team as they worked… Continue reading How Mindfulness Leads to Meaningful Change

design thinking, engagement, inspiring, Leadership

Design Thinking Makes It Safe for Employees

There is so much focus today on employees. What do they want? How do we help them be healthy? How do we connect them with the company mission? How do we give them purpose, such that they bring their best self to the job? Countless articles like " Show Me The Money. The ROI of… Continue reading Design Thinking Makes It Safe for Employees

client service, customer satisfaction, inspiring, Leadership

Would You Send the Steak Back?

I have been reflecting on various buying experiences with a common theme. When service is not quite right, I don't mention it. Even if asked directly, I sometimes gloss over the "bad" experience. It struck me when I was getting my oil changed at our regular car dealer. It seemed like a typical experience. The… Continue reading Would You Send the Steak Back?

#inspiring, client service, customer satisfaction, inspiring, Leadership, success

The Power of “Yet”

Anyone can be a teacher, even a class full of fourth graders. I was ecstatic to talk to my son’s class about what an Innovation Consultant at IBM does. After clarifying that IBM does not make XBOX or Nintendo, I had the students do some fun activities focused on innovation and change. And then the… Continue reading The Power of “Yet”