I know. I know. Don't you really mean "always be selling"? Yeah. That's the phrase. But something strikes you wrong when you hear the words: "sell, sell, sell". The image of a used car salesman pops in your head. High pressure sales. That's why it was so refreshing to hear Phil Gerbyshak discuss "Selling with… Continue reading Always Be Serving!
"Valley of Despair." That's what I called it in my book ("Inspiring Bold"). I first learned about the change curve when facilitating Lean events. A Lean event would bring together a team of 10-12 employees that would focus on break through change. The change curve used to describe the mood of the team as they worked… Continue reading How Mindfulness Leads to Meaningful Change
There is so much focus today on employees. What do they want? How do we help them be healthy? How do we connect them with the company mission? How do we give them purpose, such that they bring their best self to the job? Countless articles like " Show Me The Money. The ROI of… Continue reading Design Thinking Makes It Safe for Employees
There is always so much to do. Every once in awhile someone asks me, "why bother writing? A lot of work and you don't have huge following? " or " It's an interview no one really reads. Why do it?" I don't know. Sometimes I write because I am thinking like a child. Just… Continue reading “Why write?”
"Don't crack up. Bend your brain. See both sides. Throw off your mental chains!" Everyone has those points in life where it's hard. That voice in the back of your head that casts doubt especially when working through challenges in your life. The feeling that you are not where you should be or that you… Continue reading Don’t Crack Up!
I have been reflecting on various buying experiences with a common theme. When service is not quite right, I don't mention it. Even if asked directly, I sometimes gloss over the "bad" experience. It struck me when I was getting my oil changed at our regular car dealer. It seemed like a typical experience. The… Continue reading Would You Send the Steak Back?
Part of practicing mindfulness is just noticing what's around you. Sometimes it can be appreciating a conversation. Sometimes it can be remembering to say "thank you". Sometimes it can be stopping to listen to the sounds around us. And sometimes it can be seeing the world. Mother Nature at its best. I was taking a… Continue reading Weeding Out Human Bias?
Anyone can be a teacher, even a class full of fourth graders. I was ecstatic to talk to my son’s class about what an Innovation Consultant at IBM does. After clarifying that IBM does not make XBOX or Nintendo, I had the students do some fun activities focused on innovation and change. And then the… Continue reading The Power of “Yet”