Leadership, #inspiring, inspiring, client service, customer satisfaction, success

Always Be Serving!

I know. I know. Don't you really mean "always be selling"? Yeah. That's the phrase. But something strikes you wrong when you hear the words: "sell, sell, sell".  The image of a used car salesman pops in your head.  High pressure sales. That's why it was so refreshing to hear Phil Gerbyshak discuss "Selling with… Continue reading Always Be Serving!

client service, customer satisfaction, inspiring, Leadership

Would You Send the Steak Back?

I have been reflecting on various buying experiences with a common theme. When service is not quite right, I don't mention it. Even if asked directly, I sometimes gloss over the "bad" experience. It struck me when I was getting my oil changed at our regular car dealer. It seemed like a typical experience. The… Continue reading Would You Send the Steak Back?

#inspiring, client service, customer satisfaction, inspiring, Leadership, success

The Power of “Yet”

Anyone can be a teacher, even a class full of fourth graders. I was ecstatic to talk to my son’s class about what an Innovation Consultant at IBM does. After clarifying that IBM does not make XBOX or Nintendo, I had the students do some fun activities focused on innovation and change. And then the… Continue reading The Power of “Yet”