design thinking, engagement, inspiring, Leadership

Design Thinking Makes It Safe for Employees

Source:  1st Detroit HR Hackathon, September 13th, 2019, Wayne State University There is so much focus today on employees. What do they want? How do we help them be healthy? How do we connect them with the company mission? How do we give them purpose, such that they bring their best self to the job?… Continue reading Design Thinking Makes It Safe for Employees

client service, customer satisfaction, inspiring, Leadership

Would You Send the Steak Back?

I have been reflecting on various buying experiences with a common theme. When service is not quite right, I don't mention it. Even if asked directly, I sometimes gloss over the "bad" experience. It struck me when I was getting my oil changed at our regular car dealer. It seemed like a typical experience. The… Continue reading Would You Send the Steak Back?

Uncategorized

Interview on Inspiring Bold – why buy “this” book?

An interview? Really? NFReads featured guests have included a multi-award winning SF author who was a programmer for an early Cold War air defense system, a two-time Cannes official selected film director with a best-selling memoir about his 500-mile hike across Spain, a best-selling Oprah Winfrey Network nutritionist and a Pennsylvania state representative who advocates… Continue reading Interview on Inspiring Bold – why buy “this” book?

Uncategorized

Great Workshop, Great Takeaways and Gratitude for Good People!

(Artifacts recovered from former Philbrick Tavern in Farmington Township, MI) The Michigan Chapter of the National Speakers' Association put on another great workshop with Jess Pettitt taking us through hands-on activities on recharging and adjusting one's self to just "Do You!"  Such a simple message right? But the workshop highlighted how much sometimes we are… Continue reading Great Workshop, Great Takeaways and Gratitude for Good People!

Uncategorized

Why I am attending a library book fair and it’s not what you think!

You might think, "Sure, Laura!  You're headed to the book fair at the Plymouth Library this Saturday because you have a  book to sell. " "Well, kind of." But I don't think about it that way since my journey to Servant Leadership. Mindfulness allowed me to slow down and look at moments in life like these and… Continue reading Why I am attending a library book fair and it’s not what you think!

#inspiring, client service, customer satisfaction, inspiring, Leadership, success

The Power of “Yet”

Anyone can be a teacher, even a class full of fourth graders. I was ecstatic to talk to my son’s class about what an Innovation Consultant at IBM does. After clarifying that IBM does not make XBOX or Nintendo, I had the students do some fun activities focused on innovation and change. And then the… Continue reading The Power of “Yet”