#inspiring, client service, customer satisfaction, inspiring, Leadership, success

Always Be Serving!

I know. I know. Don't you really mean "always be selling"? Yeah. That's the phrase. But something strikes you wrong when you hear the words: "sell, sell, sell".  The image of a used car salesman pops in your head.  High pressure sales. That's why it was so refreshing to hear Phil Gerbyshak discuss "Selling with… Continue reading Always Be Serving!

engagement, inspiring, Leadership, mindfulness

How Mindfulness Leads to Meaningful Change

"Valley of Despair." That's what I called it in my book ("Inspiring Bold"). I first learned about the change curve when facilitating Lean events. A Lean event would bring together a team of 10-12 employees that would focus on break through change. The change curve used to describe the mood of the team as they worked… Continue reading How Mindfulness Leads to Meaningful Change

design thinking, engagement, inspiring, Leadership

Design Thinking Makes It Safe for Employees

There is so much focus today on employees. What do they want? How do we help them be healthy? How do we connect them with the company mission? How do we give them purpose, such that they bring their best self to the job? Countless articles like " Show Me The Money. The ROI of… Continue reading Design Thinking Makes It Safe for Employees

client service, customer satisfaction, inspiring, Leadership

Would You Send the Steak Back?

I have been reflecting on various buying experiences with a common theme. When service is not quite right, I don't mention it. Even if asked directly, I sometimes gloss over the "bad" experience. It struck me when I was getting my oil changed at our regular car dealer. It seemed like a typical experience. The… Continue reading Would You Send the Steak Back?

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Interview on Inspiring Bold – why buy “this” book?

An interview? Really? NFReads featured guests have included a multi-award winning SF author who was a programmer for an early Cold War air defense system, a two-time Cannes official selected film director with a best-selling memoir about his 500-mile hike across Spain, a best-selling Oprah Winfrey Network nutritionist and a Pennsylvania state representative who advocates… Continue reading Interview on Inspiring Bold – why buy “this” book?

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Great Workshop, Great Takeaways and Gratitude for Good People!

(Artifacts recovered from former Philbrick Tavern in Farmington Township, MI) The Michigan Chapter of the National Speakers' Association put on another great workshop with Jess Pettitt taking us through hands-on activities on recharging and adjusting one's self to just "Do You!"  Such a simple message right? But the workshop highlighted how much sometimes we are… Continue reading Great Workshop, Great Takeaways and Gratitude for Good People!